Our Terms and Conditions

Contacting Us

Please send any general enquiries or correspondence via Email: mail@wingnutspanner.co.uk


We reserve the right to alter our prices at any time and without prior notification. In the unlikely event that we have advertised an incorrect price for a product, we will contact you for you to confirm you are happy to pay the correct price. If you do not wish to continue with the order we will cancel the order and raise a full refund.

Paying Online

Simply use your Paypal account or use Nochex to make a payment by Credit/Debit card against your account.


You will always be quoted a delivery charge, we will quote the figure to you at the point of order based on your geographical location. We aim to dispatch orders within 48 hours of order confirmation, Monday to Friday.

Incorrect Or Damaged Goods

If you receive any damaged goods or incorrect goods please contact us to report the problem, we can confirm whether you would like a replacement product or require a refund.

Returning Goods

Simply return the delivery stating clearly the reason for return and if you require a replacement or a refund. All returns should be sent to Alpha Building, Willments Shipyard, Hazel Road, Southampton. SO19 7HS

Please ensure the goods are in their original state. Goods should be returned to us, at your own cost, on a suitably insured service with proof of posting. If the goods do not reach us, you can raise a claim through your opted delivery service.


In the unlikely event that you should ever need to complain, you can contact us in the following ways:

By Email: mail@wingnutspanner.co.uk